Returns & Exchanges
We want you to love every Lysson Beauty purchase — if something isn’t right, we’ll make it right.
- Hassle-Free Returns, Crafted with Care.
Your satisfaction matters to us. If you’re not completely happy with your purchase, you may return eligible products within 14
days of receipt for an exchange or refund. All returned items must be unused, in original packaging, and accompanied by proof of purchase.
How to Make a Return.
Submit a Request
Complete the Return Form on our website or email returns@lyssonbeauty.com with your order number.
Prepare Your Item
Ensure all products are unused, sealed, and placed securely in their original packaging.
Post Your Return
Send your parcel to our return centre using a tracked postal service. Once received and inspected, we'll issue your refund or exchange within 7 business days.
Refunds Made Simple
Refunds are processed to your original payment method once your returned item has been received and approved. Please
allow 5–10 working days for the refund to appear, depending on your bank or payment provider.
Refund Timeline
Inspection: 2–3 business days after we receive your return
Processing: 2–3 business days to process the refund
Bank Transfer: 5–10 working days for funds to appear in your account
Prefer an Exchange?
We’re happy to exchange any eligible product for another of equal value, subject to stock availability. Simply indicate your
preferred replacement item when submitting your return form.
Exchange Process
Exchanges follow the same return process. Once we
receive and inspect your item, we’ll ship your
replacement within 2–3 business days.
Need Assistance?
Contact our customer care team if you have questions
about product availability or exchange options.
For Health and Safety Reasons.
Due to hygiene regulations, the following items cannot be returned once opened or used:
Skincare Products
Products with broken seals cannot be returned for hygiene reasons.
Haircare Products
Items without original packaging cannot be accepted.
Gift Cards & Bundles
Gift cards and promotional bundles are non-returnable.
Who Covers the Return Cost?
Customers are responsible for return shipping unless the item is faulty or incorrect. We recommend using a tracked delivery
service to ensure your return reaches us safely.
| Reason for Return | Shipping Cost |
|---|---|
| Change of mind | Customer responsibility |
| Incorrect size/product | Customer responsibility |
| Faulty or damaged item | Lysson Beauty covers cost |
| Wrong item sent | Lysson Beauty covers cost |
Returning an International Order.
Important Notes
- Always use tracked shipping for international returns
- Keep proof of postage until your refund is processed
- Return shipping can take 2–4 weeks internationally
Important Notes
- Always use tracked shipping for international returns
- Keep proof of postage until your refund is processed
- Return shipping can take 2–4 weeks internationally
Our Apologies, We'll Make It Right.
What to Include in Your Email
1. Your order number
2. Clear photos of the item and any damage
3. A brief description of the issue
4. Your preferred resolution (replacement or refund)
Shop with Confidence.
Every Lysson Beauty order is handled with care — because your satisfaction is at the
heart of everything we do.